Quality from ground to sky

Quality at EBAD is designed and built into everything we do. From our personnel to our products, from our management team to our customers, we adhere to the highest standards of reliable peak performance. As a company specializing in the aerospace and defense industries, we consistently strive to improve our products, performance and productivity.

Rooted in principles

Since the beginning, EBAD’s commitment to quality has been based on the high-reliability performance demands of the industries and markets we serve.  Rooted in the principles of MIL-Q-9858, NASA, and the Department of Energy quality system standards, EBAD has evolved and tailored its quality management system to meet the international and aerospace industry recognized models, ISO 9001:2008 and AS9100:2009.  

Always reaching higher

To support these models, continually improve our system, and better satisfy our customers, EBAD is actively expanding its capabilities in state-of-the-art progressive-quality disciplines such as Lean/Six Sigma. Consistent with the ISO/AS model, EBAD’s quality management system is a process-based structure built on the following elements:  Quality, Leadership, Resources, Customer Management, Engineering, Supply Chain, and Operations.  In September 2011, EBA&D successfully completed the transition to AS9100:2009 with a multi-site certification for our Graham, KY; Moorpark, CA; and Simsbury, CT facilities. We will complete our transition to AS9100: 2016 by the end of the third quarter of 2017.

Click here for the ISO 9001:2015 & AS9100D:2016 Certificate

QUALITY POLICY

Customer satisfaction enables all other successes of Ensign-Bickford Aerospace & Defense. With the knowledge, commitment, and teamwork of all our employees, EBA&D shall demonstrate exceptional responsiveness to customer needs and unrelenting drive for continuous improvement in all processes to achieve on time delivery of the highest quality products and services that comply with all customer requirements. This will ensure customer satisfaction. 

 

customer satisfaction website